All Austin ticket holders will be 100% refunded for the cost of their tickets. This refund process has already been initiated through our online ticketing partners (including Frontgate Tickets, Groupon & Verve) for all attendees who purchased tickets through their websites. If you purchased your tickets online through their website, there is no action necessary on your end. Refunds will be processed within 7-10 business days and you can expect to see the statement on your credit/debit card.
If you purchased your ticket through a verified festival street team member or outlet, please submit a Hard Ticket Refund Form. You’ll need your original ticket to claim your refund so keep it safe! We will be mailing refund checks as the requests come in and your ticket(s) are processed and verified.
If you have questions about this entire process or need support with a specific refund issue, please contact us at firstname.lastname@example.org. We are dedicated to answering any questions and concerns that you might have.